Thank you for being among the first to buy & try our new Cherry on Top Conditioner! We hope you are loving the product as much as we do - that is, if you can get the pumps open! Some customers are reporting issues "unlocking" the pumps. We are so sorry about this and can replicate the issue here at the office - so no, you are not crazy! But we have the solution!!!
TO FIX: Tighten the BASE of the pump a bit more (turning it clockwise). When fully tightened to the bottle, the locking mechanism is triggered. You can then turn the TOP of the pump a quarter-turn counterclockwise and the pump should unlock! Of course, make sure you remove the protective collar as well. Sometimes a little more fiddling may be needed, but this usually works.
We feel bad about this, and would like to offer you a coupon to receive 25% OFF your next purchase with us. It can be more Cherry on Top, our Rainbow of Bubbles, Bath Bombs, or nearly anything else in our line*. Simply use the Code:
at Checkout. It's our way of saying thank you (and sorry for this inconvenience).
We hope you are loving Cherry on Top - so please, please, please - when you get your product review link (14 days after purchase) we would love a review! We grow by work of mouth, especially with new launches.
Thank you again, and apologies for any inconvenience or frustration this may have caused. We hope you are loving Dabble & Dollop and hope to see you back soon!
*Coupon code cannot be combined with any other offers or discounts. Coupon code is not applicable to the Tub Club Subscription. Offer Subject to Availability. Offer Expires 12/31/21 at 11:59PM Pacific.