We ship within the United States, including Hawaii, Alaska, and to APO/FPO addresses
Shipping, Delivery and Refunds
Where do you ship?
What shipping options do you offer and what do they cost?
Dabble & Dollop uses USPS Priority Mail and UPS Ground for our standard and free shipping delivery options. We also offer FedEx and UPS overnight shipping on all orders. As an online business, shipping is one of our top expenses. That said. we've worked hard to cover as much of the shipping costs as possible on your orders. Generally customers pay a flat rate of $4.99 for Priority shipping on most orders $49.99 and under. Orders above $50 currently receive Free Priority Shipping. Prices for overnight shipping and shipping to Canada are obviously more expensive and will be calculated at the time of check out.
When will my order ship?
We work hard with our team to get orders out as quickly as possible. We all love getting our stuff quickly, right? Generally, orders placed before 11:00am Pacific go out same day! Orders placed thereafter generally ship the next day. Orders placed after noon Pacific on Saturdays and orders placed on Sundays will process and ship Monday. All shipping is from our Dabble & Dollop facilities in Southern California. You will receive a tracking link for all orders and can monitor the order's progress. Should there be a delay for any reason, we will contact you. If you have not received your order confirmation or have a tracking number that is not reporting properly, please email us at email@example.com or call us at 562.661.9783.
How long will it take for my order to arrive?
All products ship from our facility in Southern California using USPS Priority Mail and/or UPS Ground as our standard service level. Shipping times vary based on your delivery location. In addition, we know that all carriers have been impacted by the COVID crisis and are sometimes short-staffed or overwhelmed by the increase in online shopping. That said, our customers generally receive their order 2-4 days from the time they are shipped! We are really proud of that. We will provide you with a tracking number for all orders that will allow you to see, in real-time, the progress of your shipment once in the hands of our carrier partner(s).
Once I place my order, can I change the delivery address?
If you have made an error entering your shipping address or need to make a change, please contact us as soon as possible at firstname.lastname@example.org. We work hard to get shipments out quickly, so please reach out as soon as you are aware. We will make every effort to ensure the correct delivery of your order.
Where's my package?
Once an order has shipped, you will receive an email with tracking information from our shipping provider in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder.If you believe your package is missing, we will start a trace with our carrier partner and take the required follow-up steps. This process takes approximately 2-3 business days. We cannot replace packages until they have been confirmed missing.
What if my package arrives damaged?
If your package was damaged during shipment, save the box and merchandise and notify us immediately at email@example.com. We will speak with you directly and, if necessary, replace the damaged package.
What is your return and refund policy?
We won’t be satisfied unless you are satisfied with your purchase. We think you’ll love our products, but if you are not 100% happy with Dabble & Dollop, please send an email to firstname.lastname@example.org (within 30 days of your purchase) to let us know. We will work with you to return the unused product(s) to us (using the return information provided on your packing slip), and we will provide a refund authorization once received. We will refund you for the full amount of your purchase, minus shipping.
Can I exchange a product?
If you received items in error, please contact us at email@example.com and our Customer Service team will work with you to ensure you receive the proper items.
Can I return a gift?
If you would like to return a gift that was shipped directly to you, we can provide a gift credit with Dabble & Dollop for the value of your return (net of shipping). Please contact us at firstname.lastname@example.org and we will help you out!
How do I start the refund process?
We are sorry you didn’t absolutely love your Dabble & Dollop purchase. Please contact our customer service team at email@example.com and we will work with you to make things right!
Do I have to pay return shipping costs?
Yes, you will be responsible for the cost of shipping on returned items. We recommend using a major carrier (DHL, FedEx, UPS or Priority Mail) to ensure that your items reach us safely and promptly. Our shipping return address and label will be provided on your product packing slip.
Where can I purchase Dabble & Dollop products?
You can purchase any Dabble & Dollop product from Dabbleanddollop.com or from an authorized retailer. We also sell on Amazon and on the upscale children's boutique Maisonette.com.
Do you have discounts or promo codes that I can use for my order?
If you haven’t signed up for our emails or followed us on Instagram and Facebook – please do! We will let you know about our latest launches, news and special offers. Join our mailing list and you will get a code to receive 20% off your first order! We also have seasonal and product specific specials from time to time using coupon codes we publish on our site and in our advertising!
Can I use more than one promo code at a time?
Promotion codes are limited to one code per order, and in some cases, promotions can only be redeemed once per person. Offers cannot be used in conjunction with other promotion codes. All promotion codes are available for a limited time and cannot be use once expired. Promotions are not redeemable for cash. Dabble & Dollop reserves the right to change or rescind offers and promotion codes at any time. Please note that misuse of promotions and codes may result in order cancellation.If you are having an issue with a promo code, please be sure your order meets all qualifications for the promo code or that the code is still valid. Promotion codes are not applicable with orders or, or including the Tub Club Subscription (which is deeply discounted for your first delivery). If you are still having issues, please contact customer service at firstname.lastname@example.org.
What forms of payment do you accept?
We have worked to make it as easy as possible to join our Dabble & Dollop family! You can pay using most major credit cards, as well as Apple Pay, Amazon Pay, Google Pay and PayPal! We do not accept Bitcoin or other virtual currencies at this time.
Can I change or cancel my order once it has been placed?
If you need to make a change or cancel an existing order, please contact email@example.com as soon as possible for assistance.
What are the benefits of having a Dabble & Dollop account?
By creating an account on Dabbleanddollop.com you will be able to keep record of all your purchases, billing, and order tracking information. You can also store multiple shipping addresses to expedite the check-out process. If you choose to receive emails (which we highly suggest!), you will also be the first to know about the new scents we launch and promotions.
You’re not going to spam me are you?
We promise that we won’t be the kind of company sending you emails every other day. We’d love to share news of new product arrivals and deals, but we respect your time (and your inbox), so you’ll only hear from us when it really makes sense!
How do I create an account?
Click on the “Log In” link in the upper right-hand corner of any page and then select “Register” to create an account. Or, create an account during your initial check-out.
I’m having trouble logging into my account, how do I recover my password?
Please click on the “Forget Something?” link on the log-in screen for instructions on how to recover your account. Or, please contact firstname.lastname@example.org for additional assistance.
How to I subscribe or cancel my Dabble & Dollop email subscription?
You can easily subscribe to our emails by clicking on our SUBSCRIBE form and entering your email address. Want to cancel your email subscription? We hate to see you go! But, if you must, you can easily unsubscribe by clicking on our UNSUBSCRIBE form.
Does anyone else see the information that I provide to you?
We will not share or sell your email/information to anyone. We hate that. Also, you can easily subscribe to our emails by clicking on our SUBSCRIBE form and entering your email address. Want to cancel your email subscription? We hate to see you go! But, if you must, you can easily unsubscribe by clicking on our UNSUBSCRIBE form.
Do your products have expiration dates?
Our products have gone through rigorous stability testing and are designed to have a shelf life of three years from the date of manufacture. We suggest that once opened, you discard any unused product after a period of one year from its opening. This is something you should really do with all products in your bath.
Is your packaging recyclable?
Yes – and furthermore, we’ve actually taken the extra step of sourcing bottles made from Post Consumer Recycled (PCR) plastic so we’re doing all we can to make sure we’re keeping our carbon footprint to a minimum!
Are your products safe for all ages?
Yes, absolutely! While we designed the products for children ages 2-12, they have been tested as safe for babies, older children, parents, and even grandparents! Dabble & Dollop products all underwent extensive testing to obtain a “tear-free” claim, meaning the products themselves do not cause any eye irritation. Keep in mind, a toddler may not enjoy getting product in their eyes, even if it doesn’t sting, so we do not recommend putting product in the eyes and this is stated on our bottles. We also had the product tested by dermatologists to ensure we could claim Dabble & Dollop is “hypoallergenic.” And strawberry scented hugs from grandma? What’s better than that?!
Do you test your products on animals?
No, we do not test our products on animals, and we have verified that each of our ingredients has not been tested on animals, either. In fact, in January of 2020 we received our formal Leaping Bunny Certfication!
Are your products all-natural/organic?
Dabble & Dollop uses 100% naturally derived ingredients as well as 100% essential oils and 100% non-toxic, allergen-free, nature identical aromatics. Our aromatics make up less than one half of one percent of our formula. 100% of our primary ingredients are naturally derived, sustainably-sourced, and made in the USA.
Do you use fragrance in your products?
The joyful aromas of Dabble & Dollop are a critical part of the sensory experience for children. For example, it was essential that our tangerine smelled like a tangerine was literally being peeled in front of you. Our strawberries, like you'd find in a summer field (and not a bag of candy). Our vanilla like freshly baked cake. Scent and memory are inextricably linked and we love that. But we also understand that synthetic fragrance in personal care products has come under an increasingly bright spotlight in recent years.
With 20+ years of experience in the cosmetics ingredients industry, we consciously selected essential oils and a blend of non-toxic, allergen-free nature identicals to drive our aromas. Why? With only essential oils we would have sacrificed the authenticity of our fresh aromas, and furthermore would have seen a degradation of color and product stability over time. Additionally, products overloaded with essential oils can contain more allergens, can be irritating, and aren’t always sustainably sourced. Therefore, we felt that selecting nature-identicals (at less than one half of one percent by volume) combined with natural sources was the better choice.
Our formulas meet current IFRA standards, are phthalate free, prop 65 compliant, vegan and non-GMO. Our aromatics do not contain any of the 186 banned or restricted compounds by RIFM (Research Institute of Fragrance Materials).
We conducted a 100 family study pre-launch and have many reviews by parents with children with sensitive skin. We have yet to see any abnormal skin responses, and in many cases, parents have said that Dabble & Dollop was the most gentle products they've ever used!
With all that said, we do understand that some children (and adults) have a hyper-sensitivity to fragrance. If that is the case, we are sorry, but Dabble & Dollop may not be the best choice for your family.
Are your products sustainable & eco-friendly?
Are Dabble & Dollop products vegan, gluten-free and nut free?
Are your products non-irritating?
Does Dabble & Dollop use parabens or phthalates?
Still have questions?
If you are having site issues, or have additional questions, please email email@example.com or call us at 562.661.9783
Are you a social media influencer and want to collaborate with us?
Please contact firstname.lastname@example.org and include your information, how you would like to collaborate, etc. We’d love to hear from you.