Frequently Asked Questions
How many baths are there per bottle? How long will each bottle last?
This is a tough one to answer and depends on how often your kids bath, how many kids you have, how much they like to mix and whether you are making mounds of bubbles or simply washing hair. We can tell you that our 10oz. gels have around 230 to 250 pumps of product per bottle. We will also say that customers tell us "a little goes a long way." Our ingredients are so pure and our gels so rich that you really do get a lot more effectiveness per pump when compared to our competitors.
I am not sure I understand the mixing concept. What do you mean?
If your children are anything like ours, you know they love to mix stuff together. Slime, mud, and of course - bathing products. But mixing dad's Head & Shoulders with Mom's $100 conditioner & a dab of industrial strength Mr. Bubble sounds like a toxic cleanup waiting to happen. Believe me we saw it in our own home.
We specifically created Dabble & Dollop scents to be mixed together and allow kids to play the way they want to play in the tub! By using our SmartScent™ ingredient, our formulas are nearly identical and complementary scent to scent, so whether you use strawberry alone, or mix it with vanilla, blueberry, lemon and honeydew (wait, what do you call that?) you can be sure that your little's "concoction" is going to be non-toxic, tear-free and safe! It's why we coined the term Creatively Clean!
What scents can my kids make and how do they mix?
Using our seven 3-in-1 gels and whip kids can make over 125 unique scent combinations! Just take a pump of say Lemon, mix it with two pumps of Vanilla for a Lemon Meringue bath. Take two pumps of strawberry, with two pumps of blueberry for a Berry Blast. Finish with two pumps of Cherry on Top Conditioner and your little will smell good enough to plop a scoop of vanilla on her head! Many of our kits come with a custom kid-sized silicone mixing bowl that allows them to use their fingers to blend the scents and textures together. Don't have a bowl? Just go ahead and mix in your hand, a plastic cup or on the back of that rubber ducky. The choice is yours. The combinations are nearly endless.
Where are your products made and is your packaging recyclable?
Our products are made in California, USA from 100% USA-sourced ingredients! Our bottles are also made in the USA and are recyclable in most major U.S. cities. Furthermore, our bottles are made from Post Consumer Recycled (PCR) plastic so we’re doing all we can to make sure we’re keeping our carbon footprint to a minimum! While we strive to produce 100% of our products and source 100% of our components in the U.S., we do reserve the right to use globally sourced materials should domestic availability or supply chain issues dictate.
I am not a chemist - so can you help me understand more about your ingredients (in plain terms)?
3-in-1 Gels and Whip
Coco-Glucoside: A gentle surfactant made from 100% natural,certified RSPO (Responsibly Sourced Palm Oil) that has excellent dermatologicalproperties and also foams well. Therefore, we use it as a co-surfactant in cleansing preparations. It is often used in baby washes because it isso mild. Our coco-glucoside issustainably sourced and produced in Wisconsin, USA. (EWG=1)
SodiumLaurylglucosides Hydroxypropylsulfonate: An extremely gentle surfactant that is 100% naturally derived fromsustainable coconut and corn and is 100% biodegradable. We selected this gentlecleanser because it is extremely mild (zero reported irritation!) and providesexceptional lather. Made in Tennessee,USA. (EWG=1)
Sodium Methyl CocoylTaurate: An extremely gentlesurfactant that is made from 100% natural RSPO (Responsibly Sourced Palm Oil)(EWG=1)
CocamidopropylHydroxysultaine: A 100% naturalsurfactant derived from coconut fatty acids and made in the USA. By using coconut fatty acids as a startingmaterial, an exceptional, stable, rich foam can be achieved. (EWG=1)
Sodium Olivate: Created by 100% natural sourced saponifiedolive oil, which is used as a surfactant. It also has an amazing velvety skin feel, since olive oil is so close tothe composition of human skin. (EWG=1)
Caprylhydroxamic Acid(and) Glyceryl Caprylate: This blendis made from 100% vegetable sources in Pennsylvania, USA. This combination of these two ingredientshelps to protect the formulation from developing bacteria, yeast or mold. (EWG=1)
Gluconolactone (and)Sodium Benzoate:Naturally derived from Gluconic Acid, the combination ofGluconolactone and Sodium Benzoate offer broad spectrum microbial protection in theformulations.(EWG=1-3)
Fragrance: Using our SmartScent™ ingredient, our selected scentsmust meet the EU (European Union’s) strictest standards to help consumers avoidcommon allergens. With that as our guiding light in design, we then select acombination of natural ingredients in addition to a carefully selected natureidentical materials to perfect the freshest, purest notes withenhanced stability and safety. This technology allows us to have a greatsmelling product without loading in unnecessary, and often irritating, essential oils and extracts. We think it’s a great combination of nature and science.We like science and work with the premier fragrance house in the world, basedin New Jersey, to create our scents. (EWG Not Rated)
Cherry on Top Conditioner
Water (Aqua): We don’t put the word Aqua down to make it sound fancier. The FDA requires that Water be listed with(Aqua) in parenthesis. (EWG=1)
Cetearyl Alcohol: This is a fatty alcohol that helps build the basic structure forconditioners. This ingredient is used in a variety of personal care products, mainly skin lotions, hair products, and creams. It helps create smoother creams, thicker lotions, and more stable foam products.
It is very different than traditional "alcohols" and are often referred to as long-chain alcohols because of their chemical formula. Dabble & Dollop's Cetearyl Alcohol is USA produced. (EWG=1)
Behentrimonium Methosulfate: An incredible conditioning agent for slip,especially for wispy or curly hair. It is an exceptional detangler. This is asafe, vegetable based ingredient derived from rapeseed oil. It is biodegradable and safe for theenvironment, as well as the sensitive skin/scalps of children. USA produced.(EWG=4)
Simmondsia Chinensis (Jojoba Seed Oil): Jojoba delivers a nice, subtle softness to thehair. It helps coat the cuticle and protect. Sourced from the golden jojoba fields in Arizona. (EWG=1)
Caprylhydroxamic Acid: Caprylhydroxamic acid is anamino acid (organic compounds that are essential building blocks of life)derived from coconut oil. It functions to protect the product from bacterial intrusionand provides broad spectrum antimicrobial preservation. It is also non-disruptiveto hormones and is a Whole Foods Premium Body Care approved ingredient. USAproduced. (EWG=1)
Hydroxyethylcellulose: is a polysaccharide derivativewith gel thickening, emulsifying, bubble-forming, water-retaining andstabilizing properties. It is gentle enough to be found most frequently in eyedrops and artificial tears. USA Produced (EWG=1)
Cherry Fragrance: Using our SmartScent™ ingredient, our selectedscents must meet the EU (European Union’s) strictest standards to helpconsumers avoid common allergens. With that as our guiding light in design, wethen select a combination of natural ingredients in addition to a carefullyselected nature identical/synthetic materials to perfect the freshest, purestnotes with enhanced stability and safety. This technology allows us to have agreat smelling product without loading in unnecessary (and often) irritatingessential oils and extracts. We think it’s a great combination of nature and science.We like science and work with the premier fragrance house in the world, basedin New Jersey. (EWG Not Rated)
Are your products safe for all ages?
Yes, absolutely! While we designed the products for children ages 2-12, they have been tested as safe for babies, older children, parents, and even grandparents! Dabble & Dollop products all underwent extensive testing to obtain a “tear-free” claim, meaning the products themselves do not cause any eye irritation. Keep in mind, a toddler may not enjoy getting product in their eyes, even if it doesn’t sting, so we do not recommend putting product in the eyes and this is stated on our bottles. We also had the product tested by dermatologists to ensure we could claim Dabble & Dollop is “hypoallergenic.”
Do you test your products on animals?
No, we do not test our products on animals, and we have verified that each of our ingredients has not been tested on animals, either. In fact, in January of 2020 we received our formal Leaping Bunny Certification!
Are your products all-natural? Do you use any dyes?
Dabble & Dollop uses 100% naturally derived, plant-based ingredients as well as 100% natural oils and 100% non-toxic, allergen-free, nature identical aromatics. Our aromatics make up less than one half of one percent of our formula. 100% of our primary ingredients are naturally derived, sustainably-sourced, and made in the USA. Our 3-in-1 products and our Cherry on Top Conditioner are 100% dye free. Our 100% natural bath bombs use natural colorants (clays, oxides, oils) to achieve their subtle fresh colors.
Do you use fragrance in your products?
The joyful aromas of Dabble & Dollop are a critical part of the sensory experience for children. For example, it was important that our tangerine smelled like a tangerine was literally being peeled in front of you. Our strawberries, like you'd find in a summer field (and not a bag of candy). Our vanilla like freshly baked cake. Scent and memory are inextricably linked and we love that. But we also understand that synthetic fragrance in personal care products has come under an increasingly bright spotlight in recent years.
With 20+ years of experience in the cosmetics ingredients industry, we consciously selected natural oils and a blend of non-toxic, allergen-free nature identicals to drive our aromas. Why? With only essential oils we would have sacrificed the authenticity of our fresh aromas, and furthermore would have seen a degradation of color and product stability over time. Additionally, products overloaded with essential oils can contain more allergens, can be irritating, and aren’t always sustainably sourced.
Our 3-in-1 products and conditioners are dermatologist tested ultra-mild, ophthalmologist-tested Certified Tear-Free, Leaping Bunny Certified Cruelty-Free and feature our innovative SmartScent™ ingredient. SmartScent™ utilizes a blend of natural oils and nature identical compounds (formulated to the strictest European Union standards for quality and purity) and is free of known-allergens. This means that even the most sensitive skin can experience the joy of scent and come out of the water smelling as fresh and clean as a Spring morning. Read our reviews and see! Our formulas meet current IFRA standards, are phthalate free, prop 65 compliant, vegan and non-GMO. Our aromatics do not contain any of the 186 banned or restricted compounds by RIFM (Research Institute of Fragrance Materials).
We conducted a 100 family study pre-launch and have many reviews by parents with children with sensitive skin. We have yet to see any abnormal skin responses, and in many cases, parents have said that Dabble & Dollop was the most gentle products they've ever used! And now with nearly 1,000 customer reviews we've been so thrilled to see that parents across the country agree that we are often the first (and only) products parents of children with sensitive skin choose for their little ones!
With all that said, we do understand that some children (and adults) have a hyper-sensitivity to fragrance and/or oils of any kind. If that is the case, we are sorry, but Dabble & Dollop may not be the best choice for your family.
Are your products sustainable & eco-friendly?
Yes! And we worked really hard to make this so! We have made every effort to make our products as sustainable and eco-friendly as possible. First, our formulations are cold-processed, meaning absolutely no heat is required to produce them. We only use what is absolutely necessary – and our 3-in-1 products utilize 10 ingredients or fewer. Our founder spent twenty years working in the personal care ingredients industry. She used that knowledge to select ingredients that were sustainably sourced and produced here in the USA. Our bottles are also made using PCR plastic (post-consumer recycled).
Are Dabble & Dollop products vegan, gluten-free and nut free?
Yes, our products are vegan, gluten-free and nut free.
Are your products non-irritating?
Yes. It was critical that we could ensure our products would not be irritating to skin or eyes, therefore, we engaged a third party laboratory to conduct safety testing comprised of a six week HRIPT (Human Repeated Insult Patch Testing) as well as eye sting test for the tear-free claim. We have been thrilled to hear frommany customers that our products are the most gentle they have ever used - even more gentle than some of the "clinical" brands you find in big box retailers.Our 3-in-1 products and conditioners are dermatologist tested ultra-mild, ophthalmologist-tested Certified Tear-Free, Leaping Bunny Certified Cruelty-Free and feature our innovative SmartScent™ ingredient. SmartScent™ utilizes a blend of natural oils and nature identical compounds (formulated to the strictest European Union standards for quality and purity) and is free of known-allergens. This means that even the most sensitive skin can experience the joy of scent and come out of the water smelling as fresh and clean as a Spring morning. Read our reviews and see! If your child has a skin condition such as psoriasis or atopic dermatitis, we suggest you use extra caution when using Dabble & Dollop (or any cosmetic product, for that matter) as skin when compromised is more likely to become irritated.
Does Dabble & Dollop use parabens or phthalates?
No. We do not use parabens or phthalates in any of our products.
Shipping, Delivery and Refunds
Where do you ship?
We ship within the United States, including Hawaii, Alaska, and to APO/FPO addresses
What shipping options do you offer and what do they cost?
Dabble & Dollop uses USPS Priority Mail and UPS Ground for our standard and free shipping delivery options. We also offer FedEx and UPS overnight shipping on all orders. As an online business, shipping is one of our top expenses. That said, we've worked hard to cover as much of the shipping costs as possible on your orders. Shipping prices range from $4.99 to $7.99 and depend on purchase size and weight. All Tub Club Subscription shipments and now orders $50+ enjoy Free Priority Shipping!!! Please note, order values for Free Shipping are based on total purchase price, net of discounts and prior to shipping. For example, if you ordered $50 worth of product and applied a 10% discount code - this would NOT be eligible for Free Shipping (as the net purchase price is under $50). This is similar to most merchants you will find online - and again, shipping is one of, if not our largest expense as a business. So we need to be able to cover these expenses - especially as shipping rates continue to rise. Prices for overnight shipping and shipping to Canada are obviously more expensive and will be calculated at the time of check out.
When will my order ship?
In addition to clean, great smelling, USA-made products, we think our shipping speed is one of our greatest differentiators. We do all our own fulfillment from Long Beach, CA and work extremely hard with our team to get orders out as quickly as possible. We all love getting our stuff quickly, right? Generally, orders placed before 11:00am Pacific go out same day! Orders placed thereafter generally ship the next day. Orders placed after 9:00am Pacific on Saturdays and orders placed on Sundays will process and ship Monday. All shipping is begins at our Dabble & Dollop facilities in Southern California. ALL orders get a tracking number - you will receive a tracking link for all orders and can monitor the order's progress. Should there be a delay for any reason, we will contact you. If you have not received your order confirmation or have a tracking number that is not reporting properly, please email us at firstname.lastname@example.org or call us at 562.661.9783.
How long will it take for my order to arrive?
All products ship from our facility in Southern California using USPS Priority Mail and/or UPS Ground as our standard service level. Shipping times vary based on your delivery location, and of course carriers can be affected by weather conditions, staffing, and holidays. We know that all carriers have been impacted by the COVID pandemic and are sometimes short-staffed or overwhelmed by the increase in online shopping. That said, our customers generally receive their order 2-4 days from the time they are shipped! We are really proud of that. We will provide you with a tracking number for all orders that will allow you to see, in real-time, the progress of your shipment once in the hands of our carrier partner(s).
Once I place my order, can I change the delivery address?
If you have made an error entering your shipping address or need to make a change, please contact us as soon as possible at email@example.com. We work hard to get shipments out quickly, so please reach out as soon as you are aware. We will make every effort to ensure the correct delivery of your order.
Where's my package?
Once an order has shipped, you will receive an email with tracking information from our shipping provider in order to easily track your package. If you have not received a shipping confirmation email within a few days of placing your order, please check your “spam” folder.If you believe your package is missing, we will start a trace with our carrier partner and take the required follow-up steps. This process takes approximately 2-3 business days. We cannot replace packages until they have been confirmed missing.
What if my package arrives damaged?
If your package was damaged during shipment, save the box and merchandise and notify us immediately at firstname.lastname@example.org. We will speak with you directly and, if necessary, replace the damaged package. If you find that your pump is not working, please take the following steps. 1. Ensure that the base of the pump is tightened down to the bottle as much as possible. 2. Remove the locking c-clamp safety collar from the pump. 3. Turn the top/nozzle of the pump 1/4 turn counterclockwise (the spout should now be facing you as you look at the bottle head-on). That solves 95% of the issues. If that does not work, please let us know ASAP and we will send a replacement pump.
What is your return and refund policy?
We won’t be satisfied unless you are satisfied with your purchase. We think you’ll love our products, but if you are not 100% happy with Dabble & Dollop, please send an email to email@example.com (within 30 days of your purchase) to let us know. We will work with you to return the unused product(s) to us (using the return information provided on your packing slip), and we will provide a refund authorization once received. We will refund you for the full amount of your purchase, minus shipping.
Can I exchange a product?
If you received items in error, please contact us at firstname.lastname@example.org and our Customer Service team will work with you to ensure you receive the proper items.
Can I return a gift?
If you would like to return a gift that was shipped directly to you, we can provide a gift credit with Dabble & Dollop for the value of your return (net of shipping). Please contact us at email@example.com and we will help you out!
How do I start the refund process?
We are sorry you didn’t absolutely love your Dabble & Dollop purchase. Please contact our customer service team at firstname.lastname@example.org and we will work with you to make things right!
Do I have to pay return shipping costs?
Yes, you will be responsible for the cost of shipping on returned items. We recommend using a major carrier (DHL, FedEx, UPS or Priority Mail) to ensure that your items reach us safely and promptly. Our shipping return address and label will be provided on your product packing slip.
Do you have discounts or promo codes that I can use for my order?
If you haven’t signed up for our emails or followed us on Instagram and Facebook – please do! We will let you know about our latest launches, news and special offers. Join our mailing list and you will get a code to receive a discount on your first order! We also have seasonal and product specific specials from time to time using coupon codes we publish on our site and in our advertising!
Can I use more than one promo code at a time?
Sadly, no. Our system (Shopify) limits us to using one promotion at a time. Plus, hey, we have to makesome money from this business, right?! Please note, promotions are not redeemable for cash. Dabble & Dollop reserves the right to change or rescind offers and promotion codes at any time. Please note that misuse of promotions and codes may result in order cancellation.If you are having an issue with a promo code, please be sure your order meets all qualifications for the promo code or that the code is still valid. Promotion codes are not applicable with orders or, or including the Tub Club Subscription (which is deeply discounted for your first delivery). If you are still having issues, please contact customer service at email@example.com.
What forms of payment do you accept?
We have worked to make it as easy as possible to join our Dabble & Dollop family! You can pay using most major credit cards, as well as Apple Pay, Amazon Pay, Google Pay and PayPal! We also now have buy now pay later options that through trusted third party providers. We do not accept Bitcoin or other virtual/crypto currencies at this time.
By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item or items ordered.
You must provide truthful and accurate billing information. Providing any untruthful or inaccurate information may result in order cancellation. Before we accept and process an order, we may also request that you provide additional information. We reserve the right to refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified through our efforts to avoid fraud and/or account abuse.
We reserve the right to limit availability of, and/or to discontinue, any content, product, service, or other feature described or available on our site to any person, entity, geographic area, or jurisdiction, at any time and in our sole discretion, and to limit the quantities and/or cancel orders of any content, product, service, or other feature that we provide.
If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. We may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction.
Can I change or cancel my order once it has been placed?
If you need to make a change or cancel an existing order, please contact firstname.lastname@example.org as soon as possible for assistance.
What are the benefits of having a Dabble & Dollop account?
By creating an account on Dabbleanddollop.com you will be able to keep record of all your purchases, billing, and order tracking information. You can also store multiple shipping addresses to expedite the check-out process. If you choose to receive emails (which we highly suggest!), you will also be the first to know about the new scents we launch and promotions.
You’re not going to spam me are you?
We promise that we won’t be the kind of company sending you emails every other day. We’d love to share news of new product arrivals and deals, but we respect your time (and your inbox), so you’ll only hear from us when it really makes sense!
How do I create an account?
Click on the “Log In” link in the upper right-hand corner of any page and then select “Register” to create an account. Or, create an account during your initial check-out.
I’m having trouble logging into my account, how do I recover my password?
Please click on the “Forget Something?” link on the log-in screen for instructions on how to recover your account. Or, please contact email@example.com for additional assistance.
How to I subscribe or cancel my Dabble & Dollop email subscription?
You can easily subscribe to our emails by clicking on our SUBSCRIBE form and entering your email address. Want to cancel your email subscription? We hate to see you go! But, if you must, you can easily unsubscribe by clicking on our UNSUBSCRIBE form.
Does anyone else see the information that I provide to you?
We will not share or sell your email/information to anyone. We hate that. Also, you can easily subscribe to our emails by clicking on our SUBSCRIBE form and entering your email address. Want to cancel your email subscription? We hate to see you go! But, if you must, you can easily unsubscribe by clicking on our UNSUBSCRIBE form.
Still have questions?
If you are having site issues, or have additional questions, please email firstname.lastname@example.org or call us at 562.661.9783
Are you a social media influencer and want to collaborate with us?
Please contact email@example.com and include your information, how you would like to collaborate, etc. We’d love to hear from you.